Cleaning Solutions for Property Managers in Ticino

Standardized quality, full transparency and a contact person in Italian, English or Portuguese for your properties in Ticino

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Contact Person in Italian, English or Portuguese

Digital Portal with Photo Reporting

Trained & Vetted Teams

Swiss Family Business

Service in Lugano & All of Ticino

For Remote Property Managers

Managing properties in Ticino from outside the canton?

You are not alone. Many Zurich-based and international administrations manage holiday homes, second residences and income properties in Ticino.

The challenge: ensuring cleaning quality when you are not on site.

No reliable, easily reachable local partner
Lack of transparency – you never know what was actually done
Complaints from tenants or owners
Too much time spent on coordination and follow-up
Disorganized communication across distance and different providers

Angolli was created exactly for this situation:

Multilingual service: Direct contact in Italian, English or Portuguese
Digital portal: View assignments, calendars and photos – from anywhere
Standardized processes: Same quality at every visit
Local expertise: Team in Ticino with international standards
Insurance coverage: CHF 5 million liability insurance included

Manage from a distance with the certainty that everything in Lugano runs perfectly.

The Problem

Typical challenges in property management in Ticino

Coordinating cleaning from a distance usually means:

Inconsistent quality

Different standards from one visit to the next – no checklist, no control

Endless coordination

Constant phone calls, emails, messages – just to find out whether the work was done

No transparency

You don't know what was actually done. You only learn about problems after complaints

Complicated communication

Struggling to coordinate with providers who are hard to reach or slow to respond

Most cleaning companies sell hours.

We take responsibility for results – with documented standards.

Our Approach

Built on standards, not improvisation

Quality doesn't happen by chance. It must be built systematically.

Defined routines and checklists

Every service follows predefined steps. No surprises, no shortcuts.

Trained and vetted teams

Specific training, guided onboarding, coordinator approval before the first assignment.

One accountable contact person

Direct contact in Italian, English or Portuguese. No answering machine, no automated reply.

Transparent communication

Client portal with assignments, calendars, notes and optional photo documentation.

Stay informed – without having to chase anyone.

Digital Client Portal

Visibility and control for property managers

Every Angolli business client gets access to our client portal

Designed to eliminate friction and misunderstandings – particularly useful for administrations working remotely.

Service calendars

View all scheduled cleanings and their status at a glance

Completed assignments

Checklists show what was done at each visit

Optional photo documentation

Before/after photos for full transparency (on request)

Notes and follow-up

Communicate special requests or report issues directly in the portal

Multi-property management

Manage multiple properties from a single dashboard

Automatic notifications

Receive updates when services are completed

Particularly valuable for administrations operating outside Ticino: full visibility across all properties – without having to be on site.

Request Portal Demo

Our Services

Cleaning solutions for property managers

Specialized in the needs of professional property managers

Common areas of apartment buildings

Entrances, stairs, elevators, corridors, garages, common rooms. Reliable routines for tenant satisfaction.

Weekly or fortnightly cleaning
Window cleaning included
Waste disposal
Snow removal service coordination (optional)

Holiday homes and second residences

Guest preparation, seasonal opening/closing, routine maintenance for rented or private properties.

Changeover cleaning between guests
Seasonal deep cleaning
Optional inspection visits
Photo reporting for remote management

Serviced apartments and Airbnb

Fast cleaning between guests, 'ready for check-in' preparation, optional photo verification.

Same-day turnaround
'Ready for check-in' standard
Inventory check
Linen coordination (optional)

Offices and commercial spaces

Regular cleaning without interruptions. Kitchens, bathrooms, meeting rooms.

Flexible scheduling
Daily, weekly or monthly services
Special cleanings (carpets, windows)
Professional products

Property clearance and preparation

Sorting into keep / donate / dispose. Perfect for estate management or property sales.

Systematic sorting
Disposal coordination
Valuation for donations
Complete property clearance

Additional facility services

Gardening, minor maintenance, snow removal, caretaking services.

Lawn and hedge care
Snow and ice removal
Minor repairs
One single contact person for everything

Our Process

How we work with property managers

A simple, transparent process from first contact to ongoing service

01
Initial conversation (15–30 min.)
We understand your portfolio: number of properties, type, current challenges, desired service level.
Phone or video call
02
Site visit
On-site visit in Lugano or surroundings. We assess the properties, measure the surfaces, identify specific requirements.
1–2 hours per property
03
Clear offer
Detailed offer with scope, frequency, standards, pricing and SLA commitments. No hidden costs.
Within 3 business days
04
Service start and onboarding
Portal access activation, team introduction, first cleaning, feedback collection.
First week
05
Ongoing service with reporting
Regular services according to schedule. Automatic notifications. Monthly reports. Continuous quality control.
Ongoing

You manage the relationship with your clients – not the cleaning team.

Service Level Agreement

Our commitments to property managers

Concrete guarantees, not vague promises

< 2 hours

Response time for urgent requests

Emergencies or urgent interventions are confirmed within 2 hours

100%

Appointment reliability

Scheduled cleanings are carried out – or we notify you 24 hours in advance

CHF 5 million

Liability insurance

Full coverage for all our services and teams

48 hours

Complaint handling

Every quality complaint is handled and resolved within 48 hours

Additional guarantees:

Privacy: GDPR compliance. All staff sign NDAs
Vetting: Full background checks for teams in private apartments
Quality control: Periodic inspections by our coordinators
Fixed prices: No surprises. Prices are reviewed once a year

Frequently Asked Questions

FAQ for Property Managers

Answers to the most important questions

In which languages do you offer your service?

We operate in Italian, English and Portuguese. All communication (portal, email, phone calls) can take place in any of these three languages. We know that many administrations manage properties in Ticino from outside the canton or from abroad, and we adapt to the language of your contact person.

How does the client portal work?

The portal is a web application accessible from any device. You can see all your properties, the scheduled cleanings, the completed assignments, the photos (if enabled) and you can leave notes or report issues. You receive automatic notifications when services are completed.

What kind of photo documentation do you offer?

We offer three levels: (1) No photos (standard option), (2) Spot photos in case of problems or particular areas, (3) Complete before/after documentation at every visit. Option 3 is ideal for holiday homes or high-end properties you manage remotely.

How do you handle access to the properties?

We can work with your existing system: keys, key boxes, digital access codes or personal handover. All keys are stored securely and access is logged. For private apartments, all staff sign confidentiality agreements.

What happens if a tenant or guest complains?

We take every complaint seriously. Contact us through the portal, by email or phone. We respond within 2 hours, investigate the problem and resolve it within 48 hours. If we made a mistake, we carry out a free corrective intervention.

Are your staff insured and vetted?

Yes. All staff are fully insured (accident + liability). For work in private apartments we carry out additional checks (criminal record extracts, references) and require NDAs. Our liability insurance covers CHF 5 million.

Can you carry out urgent or last-minute cleanings?

Yes, subject to availability. For emergencies (for example before an important viewing) we aim to intervene within 24–48 hours. Contact us as early as possible so we can coordinate resources.

Which areas of Ticino do you cover?

We are based in Lugano and cover the entire region: Lugano, Paradiso, Melide, Morcote, Bissone, Caslano, Agno and all neighboring municipalities. For large properties outside these areas, contact us for an individual assessment.

How is your pricing structured?

We offer fixed prices based on square meters, service frequency and specific requirements. No hidden costs. Prices are reviewed once a year. For administrations with multiple properties we offer volume discounts.

Do you offer Service Level Agreements (SLA)?

Yes. Every contract includes clear SLAs: response times, appointment reliability, complaint handling, quality standards. We believe in accountability, not vague promises.

Ready for Predictable Cleaning Standards?

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Lugano & Ticino · Italian · English · Portuguese · Insured · Transparent

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